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At Levella Boutique, our customer service team is always happy to help, whether you have a question about your order, need styling advice, or simply want more information. Please don’t hesitate to reach out. We’re here for you.
Customer Service Hours:
Monday - Friday: 11:00 a.m. - 7:00 p.m. (UTC-4)
Saturday: 11:00 a.m. - 6:00 p.m. (UTC-4)
Sunday: Closed
How long does processing and delivery take?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 6–11 business days. Please allow approximately 7–14 business days from the time you place your order to delivery.
Do you offer free shipping?
Yes. We offer free shipping on all U.S. orders, with no minimum purchase required.
How do I start a return, and how long do I have?
You have 30 days from the date you receive your order to request a return. Contact us at info@levella-boutique.com with your order number, full name and reason for the return. We'll provide you with the return instructions and correct return address.
Who pays for return shipping?
Return shipping costs are the customer's responsibility. Please don't send your return to the address shown on the original package; we'll provide the correct return address after your request has been reviewed.
How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with your tracking information so you can follow your package.
Are my payment details secure?
Yes. Credit card information is encrypted during transmission.
